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Customers Denied Loan Modifications
Due to Wells Fargo Computer Error

If you received a letter from Wells Fargo apologizing for denying you a loan modification, contact us at 800-776-6044,, or using the secure form below to discuss your potential legal claims.

Hundreds of customers were reportedly denied a loan modification due to Wells Fargo’s computer error. Are you one of them?

In 2018, Wells Fargo sent letters to its customers apologizing for its “faulty calculation” that caused qualified borrowers to be denied a loan modification. These qualified borrowers were part of the Home Affordable Modification Program (HAMP). A loan modification can help borrowers restructure their mortgages to make payments more affordable during financial hardship. Because of a glitch in Wells Fargo’s software program, hundreds of people were unable to modify their home loans, leaving many stuck in the financial situation that caused them to apply for the modification in the first place.

If you received a letter from Wells Fargo apologizing for denying you a loan modification like the example below, please contact our consumer protection team at 800-776-6044 or to discuss your concerns and potential legal claims.

An excerpt from a letter Wells Fargo sent to its customers.


About Keller Rohrback L.L.P.

Keller Rohrback, a leading consumer protection firm, was the first firm to bring a class action lawsuit against Wells Fargo Bank over its practice of opening unauthorized deposit and credit accounts. With offices in Seattle, Phoenix, New York, Santa Barbara, Oakland, and Missoula, Keller Rohrback serves as lead and co-lead counsel in class actions throughout the country. Our Complex Litigation Group is proud to offer its expertise to clients nationwide, and our trial lawyers have obtained judgments and settlements in excess of $23.25 billion.

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