Coronavirus (COVID-19) Support Resource Center


Were you a passenger on a COVID-19 infected cruise ship?

If so, your health and safety may have been compromised. Keller Rohrback is here to help provide support. We are investigating whether Carnival Cruises—the owner of Princess Cruises, Costa Cruises, and Holland America Line—put its passengers at risk of contracting COVID-19. Please contact attorneys Gretchen Freeman Cappio or Alison Chase at (800) 776-6044 or to learn more about your legal rights.

Over the last few months, a series of major COVID-19 outbreaks have occurred on several cruises, including cruises operated by Carnival Corp.’s Princess Cruises, Costa Cruises, and Holland America Line. One of the first outbreaks of COVID-19 to capture global attention was on the Diamond Princess, a cruise ship that was held off the coast of Japan for weeks. Despite the escalation of the global COVID-19 crisis, Carnival Corp. did not develop a contingency plan for the rest of its cruises, nor did it adequately screen passengers or cancel any of its cruises until it was mandated. In short, Carnival Corp. could have mitigated the crisis, but failed to do so.

This lack of preparation affected the Grand Princess, leading to 2,000 passengers having to be quarantined on U.S. military bases. The Grand Princess ship confirmed that a passenger suffered from novel coronavirus symptoms during a round-trip voyage from San Francisco to Mexico in February, yet it proceeded with its next voyage to Hawaii nevertheless, with crew members and several passengers remaining aboard despite their confirmed exposure to the virus. In addition to the Grand Princess, several other ships operated by Carnival Corp. were affected, including the Costa Luminosa and Zaandam. Undeterred by the widening global crises and its lack of preparation, Carnival elected to continue Princess, Costa, and Holland American cruises without precautions in place to ensure the safety of their passengers and crew.

The protocol that was adopted by Carnival to manage the health and safety of all crew members and passengers during the COVID-19 outbreak is under question. Health experts have assessed Carnival Corp.’s actions (or lack thereof), stating that the cruise industry’s failure to take actions to prevent the spread of the virus put more passengers at risk. “The cruise ship response was definitely lagging behind expert opinion on how big the risks are,” said University of Chicago epidemiologist Katelyn Gostic. “It was sluggish decision-making, and they should have responded earlier.”

If you recently took a Princess, Costa, or Holland America cruise and either tested positive for COVID-19 or were on a cruise with a known case of the virus, Keller Rohrback wants to hear from you. Please contact us at (800), or using the secure form on this page to learn more about your legal rights.

Keller Rohrback filed against Carnival on July 13, 2020 in the Central District of California. You can find case documents and more information about the case here. We continue to welcome new clients for this matter.

About Keller Rohrback L.L.P.

Keller Rohrback, a leading consumer protection firm, filed one of the first lawsuits against Volkswagen related to the diesel defeat device vehicles. With offices in Seattle, Phoenix, New York, Santa Barbara, Oakland, and Missoula, Keller Rohrback serves as lead and co-lead counsel in class actions throughout the country. Our Complex Litigation Group is proud to offer its experience to clients nationwide, and our trial lawyers have obtained judgments and settlements in excess of $23.25 billion.

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