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Chase Bank Class Action

Childress v Chase Bank USA N.A.
United States District Court for the Eastern District of North Carolina

Case No. 5:16-cv-0298

Case Status

On July 2, 2019, the Court granted Plaintiffs’ Motion for Class Certification and appointed Keller Rohrback, Smith & Lowney, and the Shanahan Law Group as Class Counsel. The Amended Complaint-Class Action was filed on March 16, 2020. You may review the Amended Complaint in the Case Documents below. 

The certified class is defined as:

All persons who, at any time on or after January 1, 2005 (the “Class Period”), received reduced interest and/or fee benefits from defendant Chase Bank USA, N.A. on a credit card obligation or account because of an obligator’s military service, but excluding persons who have executed a release of rights claimed in this action.

In mid-October 2019, the Administrator sent the Court-Approved Notice to the Class members by email or U.S. First Class Mail. You may review the Notice in the Case Documents section below. At this time, the class action litigation is in the discovery phase. Discovery consists of the many activities to further the litigation and the assembly of the evidence related to the issues and claims being pursued. No trial date has been set by the Court.

For more detailed information about this class action litigation and to review certain Court-filed documents, please visit the Court-appointed Administrator website at We urge you to review the additional information that is available on that website and to check it regularly for updates as the litigation progresses.

Case Overview

Plaintiffs brought this case on behalf of themselves and a class alleging claims for violations of the Servicemembers Civil Relief Act (“SCRA”), violations of the Truth in Lending Act, breach of contract, and negligent misrepresentation among other causes of action.

The SCRA requires that all debts incurred by service members of the armed services before being called to active duty are reduced to a 6% interest rate from the date of deployment through the period of active duty and that all financial institutions must forgive interest rates above 6%. Plaintiffs allege that Chase Bank offered active duty military members more generous benefits than those required by the SCRA but then despite the requirements of the SCRA and its own beneficial contractual terms with active-duty customers, Chase Bank charged an illegally high interest rate and improper fees on debts of servicemembers. Those improper charges improperly inflated the total balance owed to Chase. In addition, Plaintiffs allege that Chase concealed its SCRA violations from those servicemembers that were negatively impacted. The Plaintiffs and others did not discover these violations until 2016 after Chase had sent misleading correspondence, and some checks, to its military customers.

Please be advised that we cannot confirm any membership in the certified class for any individual servicemember, nor can we advise on the interest rate that may have been in place for any debt owed to Chase Bank by a servicemember.

Case Documents

Legal Notice – 10/18/2019

Amended Complaint – 03/16/2020

If you would like more information regarding this case, please email us at or call us at 888-690-0943.

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