Consumer and Data Privacy Protection

For decades, consumers have trusted the attorneys of Keller Rohrback to protect them from harmful products and unfair trade practices.

  • Environmental Contamination
  • False and Misleading Advertising
  • Defective or Ineffective Products
  • Cyber Security and Data Privacy
  • Excessive or Hidden Fees
  • Unfair Debt Collection Practices
  • Unfair Lending and Loan Servicing
  • Spam Text Messaging

Unfair, Misleading, and Negligent Practices

Our firm is a leader in representing consumers in diverse areas, ranging from vehicles and toys to mortgage modifications and identity theft. Keller Rohrback currently represents a wide range of consumers, such as vehicle owners and lessees, parents, environmentalists, fishermen, employees, professors, doctors, and nurses.

We pick our battles carefully, and apply hard work, ingenuity, and creativity to achieve meaningful results.

We know that money doesn’t solve every problem. In additional to financial compensation to those injured, we are proud that products and the environment have been improved because of our cases. We know that our work and achievements impact not just our clients, but consumers nationwide. We have helped make toys safer in the Mattel lead paint litigation. We have helped ensure that certain baby bottles don’t contain the endocrine disruptor BPA. And homeowners now benefit from improved loan-modification practices at one of the country’s biggest banks.

Keller Rohrback attorneys are frequently featured as speakers and presenters at national legal education seminars on class actions, consumer protection, and data privacy.

Keller Rohrback’s Consumer Protection practice group has been featured in various publications including the Los Angeles TimesThe GuardianThe Detroit News and The Columbian.

Our attorneys excel both in the courtroom and in our communities.

Data Privacy

Keller Rohrback is also a pioneer in representing consumers and employees who have had their personal information breached. Keller Rohrback has a long track-record of success with data breach litigation, including the Ninth Circuit case Krottner v. Starbucks which established that the theft of a laptop containing employees’ personally identifiable information sufficed to confer Article III standing on plaintiffs.

The firm represents plaintiff employees in the first-filed Sony Pictures Data Breach. In addition, Keller Rohrback represents plaintiffs in the Anthem Inc. Data Breach litigation. Keller Rohrback also represents victims of the Excellus and Experian data breach cases.

Keller Rohrback’s Data Breach practice group has made headlines in various publications including Variety, the Los Angeles Times, the New York Post, and The Guardian They have also been featured on broadcasts including NPR’s Morning Edition, and KIRO 7 Seattle.

Gretchen Cappio‘s discussion with Southern California Public Radio’s Take Two about the Sony Data Breach can be found here.

Other Information

What is a Data Breach?

Data breach refers to an occurrence in which sensitive, protected, or confidential data has been viewed, stolen, or used by an unauthorized individual. Data breaches typically involve critically important information that can be used to commit fraud or identity theft such as personal health information, personally identifiable information (social security numbers and home addresses), intellectual property, and trade secrets.

Protecting Your Private Information

Consumer Reports provides information and tips on how to protect yourself against fraudulent charges.

For immediate steps to repair identity theft, click here.

For information on creating an Identity Theft Report, click here.

Spam Text Messages

Keller Rohrback has a long history of successful representation of consumer clients in both state and federal litigation, including consumers who have been harmed by companies like Papa Murphy’s for sending unsolicited “spam” text messages without the recipients’ consent.

Oftentimes, the recipient of a spam text message is forced to bear the expense of the incoming unsolicited text as many carriers wireless service plans do not include unlimited text messaging, whether or not the text was authorized by the recipient.  The consumer is forced to pay the additional charges on their cell phone bill for these unwanted messages.  In addition, many of us have abandoned our land lines and use solely our cell phones for our telephone service, which makes the avoidance of these intrusive texts impossible.

Previously, Keller Rohrback has brought seventeen class actions concerning the sending of unsolicited facsimiles (over telephone lines) in violation of the state Telephone Consumer Protection Act resulting in eleven permanent injunctions, the recovery of over $12 million dollars in settlements and over $778 million dollars in judgments.

The Telephone Consumer Protection Act (TCPA) is the law that protects consumers from unsolicited telephone calls and text messages from automated dialing and answering devices.  The law allows the recipient of an unwanted text message, or spam, to collect between $500 and $1000 for each violation.

In October 2013, new requirements within the TCPA require companies to obtain prior written consent that specifically states that consumers agree to receive text messages from an automated dialing and answering device (ADAD).

If you are receiving unwanted text messages without your specific written instructions authorizing the contact, we urge you to reach out to us to discuss your options.

Experienced and Passionate Attorneys

Our team has decades of combined experience fighting for our clients.

You can contact us at (206) 623-1900.

Gretchen Freeman Cappio

Jason Chukas

Juli Farris

Eric Fierro

Laura R. Gerber

Benjamin Gould

David Ko

Cari Campen Laufenberg

Derek W. Loeser

Kate McCallum

Ryan McDevitt

Daniel Mensher

Sarah R. Osborn

Matthew Preusch

Chris Ryder

Mark D. Samson

Lynn Lincoln Sarko

Chris Springer

Havila C. Unrein

Michael Woerner

Keller Rohrback wants to hear from you. Get in Touch