Cottrell v AT&T, Pacific Bell and DirecTV Litigation

United States District Court for the Northern District of California, Oakland Division
Case No. 19-cv-07672

If you are a California resident who, while living in California, had AT&T open or charge you for an unauthorized account, product, or service—such as the DirecTV Now streaming service (now called “AT&T TV Now”), or AT&T’s “business internet”—and would like to know more about your rights, please contact Keller Rohrback at 800-776-6044,, or by using the secure form to the right.

Case Overview

On February 2, 2020, Plaintiff’s First Amended Class Action Complaint was filed against AT&T, Inc., and its subsidiaries Pacific Bell Telephone Co., and DirecTV, LLC alleging violations of California consumer-protection laws. 

Plaintiff alleges that AT&T is opening unauthorized accounts and charging people for services and products they do not request, such as the DirecTV Now streaming service or an AT&T business internet account. Often, it takes people months to realize that they are being charged. This is likely because an AT&T employee told them the product was “free” or because the AT&T employee opened the account without even telling the person, using credit card information AT&T already has on file. This practice has been occurring for several years in California and throughout the United States. It can occur at an AT&T store or over the phone while talking to an AT&T sales representative.

You may review the specific allegations in the amended complaint in the case documents section below. 

Case Documents

If you would like more information regarding this case, please email us, call us, or use the secure form below. 

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