Keller Rohrback is investigating reports that Wells Fargo may have improperly charged a fee to customers who paid off their mortgage with a cashier’s check. Allegedly, the bank would assess a $30 wire transfer fee to move these final mortgage payments from one division of the bank to another; a highly unusual practice that is not typical in the industry.
Wells Fargo allegedly put mortgage loans into forbearance and suspended payments on federally-backed loans without borrowers’ consent. This prevented many borrowers from being able to make payments on their federally backed mortgage loans. If this happened to you, please contact us at consumer@kellerrohrback.com or (800) 776-6044.
If you hold a home equity loan with Wells Fargo, Keller Rohrback wants to hear from you. Please contact our consumer protection team at consumer@kellerrohrback.com, (800) 776-6044, or using the secure form on this page.
Hundreds of customers were reportedly denied a loan modification due to Wells Fargo’s computer error. Are you one of them? If you received a letter from Wells Fargo apologizing for denying you a loan modification like the example below, please contact our consumer protection team at 800-776-6044 or consumer@kellerrohrback.com to discuss your concerns and potential legal claims.
Keller Rohrback L.L.P. is investigating whether Wells Fargo Advisors, a Wells Fargo affiliate that provides brokerage services and investment planning and advice, open accounts without their clients’ consent.