Coronavirus (COVID-19) Support Resource Center

 

Keller Rohrback investigates AT&T for opening unauthorized accounts, services, and products

Are you an AT&T customer that AT&T or DirecTV signed up for a service or product—such as a DirecTV Now or AT&T TV Now streaming account—without your knowledge or consent? Please contact us at consumer@kellerrohrback.com or 800-776-6044 to learn about your legal rights.

AT&T sales representatives allegedly signed AT&T customers up for DirecTV Now accounts without their permission or offered customers free DirecTV Now accounts, or “trials,” promising to cancel the account before it automatically renewed and started charging a monthly fee. Keller Rohrback has heard from AT&T customers in multiple states that even if the customers said they did not want to try DirecTV Now, they were signed up and charged anyway by AT&T or DirecTV.

“If AT&T registered and billed its customers for services they didn’t want, it cheated its customers and should be held accountable in court,” said Benjamin Gould, a Keller Rohrback partner.

This litigation recently survived AT&T’s motion to compel arbitration and motion to dismiss various claims, which means the case is going forward.

If you are an AT&T customer who believes that AT&T or DirecTV opened an unauthorized account, service, or product in your name without your consent, please contact us at consumer@kellerrohrback.com or 800-776-6044 to learn about your potential legal claims.

Keller Rohrback filed suit on February 3, 2020 in the Northern District of California. You can find case documents and more information about the case here.

About Keller Rohrback L.L.P.

With offices in Seattle, Phoenix, New York, Oakland, Santa Barbara, and Missoula, Keller Rohrback serves as lead and co-lead counsel in class actions throughout the country. The firm has a track record for holding corporations accountable for wrongdoing and has achieved large settlements on behalf of its clients, including a $142 million settlement in the Wells Fargo Unauthorized Accounts Scandal.

Attorney Advertising. Prior results do not guarantee a similar outcome. Not licensed to practice law in all states. Please refer to www.krcomplexlit.com for details.

 

Contact Us

Website Design by 3Circle Media