Coronavirus (COVID-19) Support Resource Center


Is your gym or other membership plan charging you during a COVID-19 closure? We are here to help.

If you are being charged for a gym or other recurring membership despite the facility being closed due to the COVID-19 pandemic, Keller Rohrback wants to hear from you. Please contact our consumer protection team at (800) 776-6044 or

Several well-known gym chains have closed due to COVID-19, but according to widespread reports, many continue to bill their customers their standard monthly fees. For example, 24 Hour Fitness has been closed since March 16, but members report that the chain has refused to offer refunds or halt monthly payments while they are closed. 24 Hour Fitness has released a statement regarding this decision, which fails to take into consideration the needs of their members and the widespread economic impact of the virus.

Similarly, consumers are reporting that Town Sports International—the owner of popular clubs like New York Sports Clubs, Boston Sports Clubs, Philadelphia Sports Clubs, Washington Sports Clubs, Lucille Roberts, TMPL Gym, and Total Woman Gym and Spa—is also continuing to bill members despite their clubs being closed. Those with other types of recurring membership plans are describing similar issues. For example, it has been reported that Six Flags has charged annual pass fees despite theme park closures relating to the global pandemic.

It is understandable–and in some cases, state-mandated–that gyms and other activities prone to increased exposure and mass gatherings are closed to help combat the spread of the deadly novel coronavirus. However, due to the increased financial burdens many American families are experiencing during this unprecedented time, cash refunds for unused services can help families pay the bills and keep food on the table.

If you have been denied a refund for a gym or other recurring membership plan that remains closed and unavailable for use due to COVID-19, please contact Keller Rohrback at (800) 776-6044 or for a consultation at no cost to you. 

About Keller Rohrback L.L.P.

Keller Rohrback is a nationally recognized law firm aimed at obtaining justice for our communities. With offices in Seattle, Phoenix, New York, Santa Barbara, Oakland, and Missoula, Keller Rohrback serves as lead and co-lead counsel in high-stakes litigation throughout the country. Our Complex Litigation Group is proud to offer its experience to clients nationwide, and our trial lawyers have obtained judgments and settlements in excess of $23.25 billion.

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