Coronavirus (COVID-19) Support Resource Center


Denied a refund on a flight cancelled due to COVID-19?
Keller Rohrback wants to hear your story.

If you have been denied a refund for a flight cancelled or significantly delayed by an airline due to the COVID-19 pandemic, Keller Rohrback wants to hear from you. To learn more, please contact us at (800) 776-6044 or

Due to COVID-19, airlines have cancelled thousands of flights in efforts to limit the spread of the virus. Delta Airlines has made an 80% cut in flights through April and May. United Airlines has announced 95% cuts to its international schedule and major cuts to its domestic schedule over the next few months.

While cancellations are understandable, airlines have a long-standing obligation to provide refunds for cancelled flights originating or ending in the United States. The United States Department of Transportation (DOT) released a statement on April 3, 2020 noting that airline carriers have an obligation to refund passengers for flights cancelled or significantly delayed due to uncontrollable, large-scale disruptions. Several U.S. senators have also noted that airline carriers should provide reimbursement for cancelled or significantly delayed flights. In letters to at least 11 different airline carriers, senators have demanded cash refunds instead of travel credits in order to bring relief to the American people during these uncertain times.

Many Americans are reporting, however, that airlines have chosen to deny refunds for flights cancelled or significantly delayed. Many are finding that airlines are only offering vouchers or flight credits for future travel. If you have been denied a refund for a flight cancelled by an airline, please contact us at (800) 776-6044 or for a consultation at no cost to you.

About Keller Rohrback L.L.P.

Keller Rohrback is a nationally recognized law firm aimed at obtaining justice for our communities. With offices in Seattle, Phoenix, New York, Santa Barbara, Oakland, and Missoula, Keller Rohrback serves as lead and co-lead counsel in high-stakes litigation throughout the country. Our Complex Litigation Group is proud to offer its experience to clients nationwide, and our trial lawyers have obtained judgments and settlements in excess of $23.25 billion.

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